This Privacy Policy explains what information Foster411 Training (“Foster411 Training,” “we,” “us”) collects when you use the training platform, how we use it, who can see it, and the choices you have. Foster411 Training is a continuing-education platform for Georgia foster and kinship parents. If you have questions, contact us at privacy@foster411.com.
Information we collect
We collect the following personal information (PII), most of it entered by you or your agency when your account is created:
- Identity and contact details: your name, county of residence, phone number, and email address.
- Agency association: the foster/child-placing agency you are linked to.
- Household links:the co-parent you consent to link with, so each parent's progress is visible within your household.
- Training records: your course enrollments, lesson progress, quiz attempts, completions, continuing-education hours earned, and the certificates Foster411 Training issues.
- External certification dates: self-reported dates for certifications completed outside Foster411 Training — for example CPR, First Aid, home fire-safety inspections, and re-evaluations.
- Uploaded evidence images: optional photos or PDFs of certification cards you choose to upload as evidence for an external certification.
- Account and technical data: authentication information needed to sign you in, and basic security and diagnostic logs.
How we use your information
We use your information to:
- Deliver courses and track your continuing-education (CE) compliance — your progress toward your annual training-hour requirement.
- Issue and store certificates for courses you complete.
- Send reminders about certifications and dates that are approaching or past due.
- Let your agency see your training status for the compliance work they are responsible for.
- Keep the platform secure and operate the service.
We do not sell your personal information, and we do not use it for advertising.
Who can see your information
Access to your information is limited to:
- You. You can view and edit your own profile, training records, and certification dates.
- Your linked co-parent / household.If you consent to link with a co-parent, the two of you can see each other's CE hours and household-level certifications within your household.
- Your agency's staff. Staff at the agency your account is linked to have read-only visibility into your profile, enrollments, progress, completions, certificates, requirement periods, and external certification records, so they can support your compliance.
- Foster411 administrators. A small number of Foster411 administrators can access records to operate, support, and secure the platform.
Certification evidence images
Any certification-card image or PDF you upload is stored in a private storage bucket, under a path scoped to your account. These files are never publicly accessible. When you or an authorized viewer (your linked co-parent, your agency staff, or a Foster411 administrator) needs to view a file, the platform generates a short-lived signed URL that expires after a few minutes. In version 1, uploaded evidence files are immutable — a renewal uploads a new file rather than replacing the old one.
Data retention
We retain your training records and certificates for as long as your account is active and as needed to document your continuing-education history, since these records may be relevant to your agency and to state licensing over multiple training years. If you ask us to delete your account, we remove your personal profile information and uploaded evidence files, and we either delete or de-identify associated training records except where we are required to retain certain records to meet legal, audit, or your agency's recordkeeping obligations.
How we protect your information
Access to records is enforced at the database level so that each person only sees the records they are permitted to see. Evidence files live in private storage reachable only through short-lived signed URLs. Administrative access is limited to the staff who need it to run the service.
Requesting access or deletion
You may request a copy of your information or ask us to delete your account by emailing privacy@foster411.com from the email address on your account, or by asking your agency coordinator to relay the request. We will verify your identity before acting. Note that your agency may separately retain training records it is required to keep.
Children's privacy
Foster411 Training is intended for use by adult foster and kinship parents and agency staff. It is not directed to children, and we do not knowingly collect information about the children in your care through this platform.
Changes to this policy
We may update this Privacy Policy as the platform evolves and as it is reviewed by counsel. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the app.
Contact us
Questions about this policy or your information? Email privacy@foster411.com.